Return and Refund Policy

Protein Pals Foods Inc. Effective Date: December 10, 2024

This Return and Refund Policy ("Policy") supplements our Terms of Service and applies to all purchases made through Protein Pals ("we," "our," or "us"). Please read this Policy carefully before placing an order.

1. No Returns

Due to the perishable nature of our products, we do not accept returns of any items. All meals and food products are prepared fresh and cannot be resold once delivered, so returns are not offered under any circumstances.

2. Refunds Considered on a Case-by-Case Basis

While we do not offer returns, we understand that issues can occasionally arise. We may, at our sole discretion, offer a full or partial refund (or store credit, where applicable) on a case-by-case basis for issues including but not limited to:

• Missing items from your order

• Incorrect items delivered

• Items arriving damaged, spoiled, or in an unsafe condition

• Significant delivery failures caused by us

Approval of any refund request is entirely at our discretion and does not obligate us to approve similar requests in the future.

3. How to Request a Refund

To request a refund, please contact us within 48 hours of delivery at:

Email: connect@proteinpals.ca Phone: +1 (647) 239-9199

Please include your order number, a description of the issue, and photos of the item(s) where applicable (e.g., damaged packaging, incorrect items, or quality concerns). Requests submitted after 48 hours, or without sufficient supporting information, may not be eligible for review.

4. Refund Processing

• If a refund is approved, it will be issued to your original method of payment.

• Please allow up to 5–10 business days for the refund to appear, depending on your bank or payment provider.

• We will notify you by email once a refund has been processed.

5. Non-Refundable Circumstances

Refunds will generally not be issued for:

• Change of mind after an order has been placed or delivered

• Failure to consume or store items properly after delivery

• Delivery delays or failures caused by circumstances beyond our control (e.g., incorrect address provided by the customer, courier delays)

• Subjective taste preferences where the product was delivered correctly and in good condition

6. Subscription Orders

If you are on a recurring subscription, refund requests for individual deliveries are handled under this Policy. To cancel or pause future deliveries, please follow the cancellation instructions on our website or contact us directly.

7. Changes to This Policy

We reserve the right to update this Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our Services after changes are posted constitutes acceptance of the revised Policy.

8. Contact Us

If you have any questions about this Return and Refund Policy, please contact us at:

Protein Pals Foods Inc. 

2005-20 Richardson St, Toronto, ON M5A 0S6 

Email: connect@proteinpals.ca 

Phone: +1 (647) 239-9199