Pause and Cancellation Policy

Protein Pals Foods Inc. Last updated: September 30, 2026

1. Subscriptions

When you purchase a meal plan subscription, you receive regular deliveries based on the plan you choose, and your plan renews automatically at the end of each billing period unless you cancel.

2. Pausing or Skipping Deliveries

You can pause your plan or skip a delivery day. Please let us know at least 48 hours before the delivery you want to pause or skip. Requests made with less than 48 hours' notice may not be possible, as your meals may already be in preparation.

3. Cancelling Your Subscription

You can cancel your subscription at any time by giving us at least 48 hours' notice before your next delivery or renewal. Deliveries already scheduled within that 48-hour window will still be prepared and charged.

4. How to Pause, Skip, or Cancel

Email connect@proteinpals.ca or call +1 (647) 239-9199 with your name, order number, and the change you'd like to make. We'll confirm by email once your request is processed.

5. Refunds

Because our meals are perishable and prepared fresh, refunds are handled under our Refund Policy.