Delivery Policy

Protein Pals Foods Inc. Last updated: September 30, 2026

1. Delivery Areas

We deliver across the Greater Toronto Area (GTA), Hamilton, and the Kitchener-Waterloo-Cambridge area. If you're unsure whether we deliver to your address, contact us before ordering.

2. Delivery Days and Times

Meals are delivered Monday to Friday. We aim to deliver between midnight and 7:30 AM so your meals are waiting for you in the morning. Occasional delays can happen due to weather, traffic, or other circumstances beyond our control.

3. Order Cutoff

• Orders placed by 6:00 PM are delivered the next delivery day.
• Orders placed after 6:00 PM are delivered the following delivery day.
• Orders placed after 6:00 PM on Thursday, or on Friday through Sunday, start on the following Monday.

4. Your Delivery Details

Please make sure your address, unit or buzzer number, and phone number are accurate and include any delivery instructions (e.g., concierge, side door). Meals are left at your door or with concierge as instructed. Please refrigerate your meals as soon as possible after delivery.

5. Missed or Failed Deliveries

If a delivery is missed or fails because of an error on our part, contact us within 48 hours and we'll make it right, typically with a complimentary meal or a complimentary day added to your plan. Deliveries missed because of an incorrect address or instructions provided by the customer are not eligible for compensation. See our Refund Policy for details.

6. Contact Us

Email: connect@proteinpals.ca
Phone: +1 (647) 239-9199